Refund policy

Refund & Return Policy

All Sales Are Final All purchases from The Wolves Crystal Cove are final sale. We do not accept returns or issue refunds for items simply because you have changed your mind or no longer want the item.

Damaged in Transit If your item arrives completely broken or damaged due to carrier mishandling, a partial refund may be issued as the carrier bears responsibility for transit damage. Please photograph the damage and contact us within 24 hours of delivery so we can assist you in filing a claim.

Defective Items If your item has a manufacturing defect, we will apply a store credit to your account to use toward a future purchase with us. Please contact us with photos of the defect within 24 hours of receiving your order.

Shipping Once your order is placed, we will carefully pack and ship your item within 2–4 business days. You will receive a tracking number once your order has shipped.